Shipping policy

Shipping & Delivery Policy

Smiley Brewing Co

Last updated: 13 October 2026

At Smiley Brewing, we want to make getting your favourite beers and brewery merchandise as easy as possible.

Whether you're ordering fresh craft beer, picking up a few cans or grabbing some Smiley merchandise, we'll do our best to get your order to you safely and promptly.

This Shipping & Delivery Policy outlines how we process, dispatch and deliver orders placed through our online store.

1. Shipping Locations

Smiley Brewing offers delivery to eligible locations within Australia, subject to delivery service availability and applicable laws.

Shipping availability is determined by your delivery address and the options displayed during checkout.

Certain products, including alcoholic beverages, may be subject to additional delivery restrictions.

We currently do not offer international shipping unless expressly arranged and confirmed by Smiley Brewing.

2. Order Processing & Dispatch

We aim to process and dispatch online orders as promptly as possible.

Orders are generally processed during our normal business operating days, excluding public holidays.

Processing times may vary depending on product availability, order volumes, seasonal demand and other operational factors.

Orders placed on weekends or public holidays may not be processed until the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation where tracking or dispatch notifications are available.

3. Shipping Costs

Shipping charges are calculated based on your order, delivery location and available shipping services.

Applicable shipping charges will be displayed at checkout before payment is completed.

From time to time, we may offer free shipping, discounted delivery or other shipping promotions.

Any promotional shipping offers will be subject to the conditions advertised at the time.

4. Delivery Timeframes

Estimated delivery times depend on your location, the selected delivery service and the carrier.

Delivery estimates are indicative only unless expressly stated otherwise.

While we make reasonable efforts to ensure orders arrive within the estimated timeframe, delays may occur due to:

Courier or postal network disruptions
Public holidays and peak delivery periods
Extreme weather or natural events
Incorrect or incomplete delivery details
Regional or remote delivery limitations
Circumstances outside our reasonable control

If you have concerns about a delayed order, please contact us so we can assist.

Nothing in this section limits your rights under Australian Consumer Law, including your rights where goods are not delivered within an agreed or reasonable timeframe.

Please note that some merchandise is printed to order, in these instances your order may be delayed by up to 10 days.

5. Alcohol Purchases & Delivery Requirements

Smiley Brewing is committed to the responsible sale and supply of alcohol.

You must be 18 years of age or older to purchase alcoholic beverages from our website.

By placing an order containing alcohol, you confirm that you are at least 18 years old and that any person receiving the delivery is legally permitted to receive alcohol.

Alcohol deliveries are subject to applicable Australian liquor licensing laws and delivery requirements.

Depending on the delivery service and applicable legislation:

Valid photographic identification may be required.
Age verification may be conducted before delivery.
Alcohol will not be delivered to a person under 18 years of age.
Alcohol will not be delivered where doing so would breach applicable laws.
Delivery may be refused where lawful identification or delivery requirements cannot be satisfied.

Alcohol will not be left unattended where prohibited by law or the applicable delivery conditions.

If a delivery cannot be completed, we will contact you or follow the carrier's applicable redelivery or return procedures.

Additional charges may apply where a delivery fails due to incorrect customer information or failure to meet lawful delivery requirements, to the extent permitted by law.

6. Click & Collect

Where available, customers can choose to collect their orders directly from Smiley Brewing.

Collection location:

Smiley Brewing Co

1/9 Southeast Boulevard

Pakenham VIC 3810

Australia

When selecting Click & Collect, please wait until you receive confirmation that your order is ready before visiting the brewery.

Collection is available during our advertised collection hours or at another time confirmed by Smiley Brewing.

For orders containing alcohol:

The person collecting must be at least 18 years old.
Valid photographic identification may be required.
We may request your order confirmation or order number.
Alcohol will not be released to anyone under 18 years of age.

If you are unable to collect your order, please contact us to discuss alternative arrangements.

7. Incorrect Delivery Addresses

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully check your shipping address before completing your purchase.

If you notice an error, contact us immediately at beer@smileybrewing.com.au.

We will make reasonable efforts to update your details before dispatch, but changes may not be possible once your order has been collected by the carrier.

Additional shipping costs resulting from incorrect or incomplete information provided by the customer may apply.

This does not affect your rights where a delivery issue is caused by Smiley Brewing or our delivery providers.

8. Missing, Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will assist by checking the order status and, where appropriate, contacting the delivery provider.

If an order is lost in transit or is not delivered, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

We remain responsible for meeting our legal obligations in relation to delivery and consumer guarantees.

9. Damaged or Incorrect Deliveries

We take care when packing orders, particularly when shipping beer and other beverages.

If your order arrives damaged, contains incorrect products or has missing items, please contact us as soon as reasonably possible.

Email beer@smileybrewing.com.au with:

Your order number
A description of the issue
Photographs of the affected products and packaging, where available

Please retain damaged products and packaging where practical until we have reviewed the issue.

We will assess the circumstances and arrange an appropriate remedy, which may include replacement products or a refund.

Your rights under Australian Consumer Law are not limited by any requirement to notify us within a particular number of days.

10. Product Availability

Occasionally, products may become unavailable after an order has been placed.

This may occur with limited-release beers, seasonal products or merchandise.

If we are unable to fulfil all or part of your order, we will contact you to discuss available alternatives or arrange a refund for the unavailable items.

We will not substitute products without your agreement.