Refunds & Returns Policy

Smiley Brewing

At Smiley Brewing, we take pride in the beers we brew and the products we sell. We want you to be happy with every purchase, and if something isn't quite right, we're here to help.

This policy applies to purchases made through our online store and, where relevant, directly from our brewery and taproom.

30-Day Returns Policy

We offer a 30-day return period for eligible products. This means you have 30 days from receiving your order to request a return.

For change-of-mind returns to be eligible:

• Items must be unused, unworn and in their original condition.

• Items must be returned in their original packaging, with any applicable tags attached.

• You must provide a receipt or proof of purchase.

• The product must be eligible for a change-of-mind return under this policy.

Please note that some products, including beer and other beverages, are excluded from change-of-mind returns.

To request a return, please email beer@smileybrewing.com.au with your order number, details of the product and the reason for your return.

Please do not send items back without contacting us first.

Beer & Beverage Returns

Due to the nature of our products, we do not accept change-of-mind returns on beer, alcoholic beverages or other consumable drinks.

This includes situations where you have ordered the wrong product, no longer require the product or simply change your mind.

However, if your beer or beverage arrives damaged, is faulty, is not of acceptable quality or is different from what you ordered, please contact us so we can make things right.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement or refund.

Damaged, Faulty or Incorrect Orders

We take care when packing and dispatching orders, but occasionally things can go wrong.

If your order arrives damaged, contains an incorrect product or has a quality issue, please contact us as soon as possible at beer@smileybrewing.com.au.

Where possible, include:

• Your order number

• A description of the issue

• Photographs of the damaged or incorrect product, including packaging where relevant

We will review the issue and work with you to arrange an appropriate solution.

Please retain the affected product and packaging where practical until we have reviewed your request.

Your rights under Australian Consumer Law are not limited by any requirement to contact us within a particular number of days.

Merchandise Returns & Exchanges

We accept eligible change-of-mind returns on Smiley Brewing merchandise, including clothing and accessories, within 30 days of delivery.

To qualify, merchandise must be unused, unworn, unwashed and returned in its original condition with any applicable tags and packaging.

For change-of-mind returns:

• Customers are responsible for return postage costs.

• Original delivery charges are non-refundable.

• Refunds will be issued once the returned item has been received and inspected.

• Exchanges are subject to stock availability.

If you would like a different size or product, please contact us before returning your item.

Non-Returnable Items

We do not accept change-of-mind returns for:

• Beer, alcoholic beverages and other consumable drinks

• Opened or used products

• Personalised or custom-made products

• Gift cards

• Clearance or final-sale items

• Event tickets, which are subject to the applicable event booking and cancellation terms

These exclusions apply to change-of-mind returns only and do not affect your rights under Australian Consumer Law.

Return Shipping

For approved change-of-mind returns, customers are responsible for arranging and paying for return shipping unless otherwise agreed.

Where a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, we will meet our obligations under Australian Consumer Law, including applicable reasonable return costs.

Please contact us before sending any items back so we can provide the appropriate instructions.

Refunds

Once we have received and inspected an eligible returned item, we will notify you of the outcome.

If your refund is approved, it will generally be processed to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at beer@smileybrewing.com.au.

Nothing in this section limits your statutory rights to a refund or other remedy under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For a major failure, you are generally entitled to choose between a refund and replacement.

These rights apply regardless of our 30-day change-of-mind return period or any exclusions outlined above.

Contact Us

For any questions regarding returns, refunds or product issues, please contact:

Smiley Brewing

Pakenham, Victoria, Australia

Email: beer@smileybrewing.com.au

Website: www.smileybrewing.com.au

We're always happy to help and will do our best to resolve any issues quickly and fairly.

Last updated: 13 October 2026